Q: Nice photos on the website, yes, but I cannot fully understand how the product is made. How can I do?

A: You have two options. 1) Write us an email indicating your country, city and postal code and we will let you have a selected reseller in your area where you can see and touch our samples without any commitment, or 2) click on BUY SAMPLE on the product page you like (max 1 unit per item and option not available for all items). In this case we will send you a sample with 50% off price (plus shipping costs). Then you receive a coupon which, if and when you decide to buy the same Boxer products as the sample requested online, will allow you to have money back (excluded shipping costs and minimum order value to get a refund of € 50,00). Remember that the sample is always and only indicative of shade and color.

Q: To start buying online, what should I do?

A: Click on MY ACCOUNT, enter your email address, the required data, and choose your account password. Once you have registered, you will receive an email with confirmation of registration including all your access data. Once your account is active you will be able to access your customer area and start shopping: add products to your shopping cart and once you are ready press the checkout button and the system will ask you for a set of useful information such as credit card, shipping address, billing address etc.

Q: To buy online, what payment systems can I use ?

A: For us, it's important for your shopping to be secure, as well as easy and enjoyable: since we have decided to offerdifferent payment solutions, we are committed to applying the highest security in each procedure to protect our customers' personal data. Online banking transactions are carried out via Banca Unicredit, and payment procedures are fully protected by the Secure Socket Layer SSL system, a specific protocolthat guarantees maximum security in telecommunication communication through a sophisticated authentication and encryption method.

The payment methods we can offer you are:

> Credit card
> Advanced bank transfer
> PayPal

Payments methods on secure payment SSL at 256Bit SSL a 256Bit

When you make your shopping you can decide how to pay your order, our website provides different payment methods, choose the one you prefer.

1. PayPal payment and credit card

If you choose to pay through PayPal system at the moment of order's confirmation you will directed on PayPal website to complete your order. On PayPal website you can choose to pay through your PayPal account or with your credit card selecting "pay with a card". If you still don't have any PayPal account you can open one or go ahaed with payment without any registration. In boh cases your will be requested to confirm your payment method, credit card or pre-paid, and the data connected to it, expiring date and CCV. All the data uploaded for the payment will be directly collected by PayPal and will not registered in any case on our website and/or in our company's database, in order to guarantee the maximum data security.

2. Advanced bank transfer

If you schoose this payment method the order will be delivered only after the credit to our bank account for the totality of the due amount, including shipping costs. The time lapse for the credit can vary on the different credit Institutes, but generally is not over 5 working days. The transfer is to be made to the account of our company whose data will be transmitted to you by e-mail as soon as the order is completed on the website. To speed up the checking process, send us a copy of transer you made, thank you.

Q: I bought your mosaic but now I also need tiles, glue, sanitary ware, workers, etc. How can I do?

A: Click on ASK A RETAILER and we will let you know a selected reseller in your area that will give you all the advices and products you need to complete your renovation.

Do you want to speak personally with an area-manager of Boxer? Call ! He’ ll be happy to help you .

Area-managers answer you in the following days and times: Mon-Fri 08:30-17:00 ; Saturday 09:00-12:30 (except holidays weeks indicated and updated on the website or newsletter). If not available at the moment you call, as busy with customer or on flight, they will call you back as soon as possible..

Area’s division:
GERMANY / AUSTRIA: Mr. Fabrizio F., cell. +49/1520/4950169
FRANCE / BELGIUM / LUXEMBOURG: Mr. Ferruccio Z., cell. +39/335/1261258
ITALIA (Piemonte, Valle aosta, Lombardia, Liguria, Emilia, Sardegna, Abruzzo) sig. Biagio Z., cell. +39/335/5646221
ITALIA (Triveneto, Romagna, Marche, Toscana, Roma) sig Matteo G., cell. +39/334/6986511
ITALIA (Lazio (NO Roma), Umbria, Campania, Puglia, Basilicata, Calabria, Sicilia) sig Andrea C., cell. +39/335/7581522
OTHER AREAS a/o STATES : send please an e-mail to support@boxer.it

Do you want to see and touch our products? You need goods and services (glue, tiles, sanitary ware, ...installers , ecc.)?
Click on “ASK A RETAILER” and fill the form with country, place and area code and we will recommend you the neerest dealer.

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